FAQs

 Frequently Asked Questions (FAQ)

Welcome to our FAQs section! Here, you’ll find answers to the most frequently asked questions about our services, policies, and processes. We’ve compiled this list to help you quickly resolve common queries and make your experience seamless.

Q1: How can I contact you if I have more queries?

For any additional queries, you can contact our customer support team at support@ohoparty.com or call 7997995020. You can also visit our website for more information.

Q2: How is my data privacy protected?

We ensure that your personal data is secure and confidential. Your information is used only for order processing, marketing, and website improvements. For more details, please refer to our Privacy Policy.

Q3: Are special instructions guaranteed?

Special instructions are followed on a best-efforts basis. However, if the instructions are not followed, no refund will be issued.

Q4: How is a refund processed?

If your refund request is approved, it will be processed back to your original payment method within 7 working days. If issued as credits, the amount will appear in your account according to your bank’s policies.

Q5: What should I do if there is an issue with my food?

If there is an issue with your food, such as incorrect items or quality concerns, contact our customer support team immediately. You may need to provide proof (e.g., photos) for resolution. Refunds or other resolutions are subject to the vendor’s discretion.

Q6: Can I return food items?

No, we do not accept returns for food items once they have been delivered. If you encounter any issues, please contact us immediately and provide proof of the issue.

Q7: Can I cancel my order?

Yes, you can cancel your order within 5 hours of confirmation. To cancel, contact our customer support team or log in to your account on our website and follow the cancellation instructions. Refunds will be processed according to our refund policy.

Q8: How can I place an order for my event?

You can place an order by visiting the OHOParty website or app. Select a suitable party combo for your event, fill in your details, and complete the payment process.

Q9: What is OHOParty?

OHOParty is a catering and event management service dedicated to making your events memorable with high-quality, delicious, and budget-friendly party combos. Perfect for any occasion!

If you have more questions, feel free to reach out to us at support@ohoparty.com or call 7997995020.